FAQs

Yes. Just add all the products you wish to buy into your shopping bag and then complete your order. This way you can save on any additional shipping and COD charges!

Yes. You can do this by filling in your address as the ‘Billing address’ and the address you wish to ship it to as the ‘Shipping address’.

For all Pre-paid orders, once you place your order, your confirmation status will be automatically updated on your Account section. If your chosen mode of payment for that order is Cash On Delivery, you will get an email and SMS on your registered contacts asking you to reply with a ‘YES’ to confirm your order. Once you have confirmed ‘YES’, you will get a confirmation email and SMS on your registered email address and mobile number respectively.

Yes, you are required to make an account on our website to make your shopping experience swift and simple. You can enjoy rating and reviewing our products as per your experience, you can also check your previous orders that are pending and also be able to cancel and refund if you may want so.

All you need to do is provide us with your name, email address, mobile number and a password of your choice.

Signing up for an account will give you benefits and give you a superior experience while shopping on Reshmona Ayurveda. Your account allows you to:

1. Track all past and present orders at any time in one place.
2. Notifications as soon as your favourite products are back in stock.
3. Rate and review products.
4. Never fill in your address and payment details more than once.

Unfortunately, products listed as “Out of Stock” are not available for sale. However, we can notify you as soon as the product is back in stock. Simply click on the product, once you are on the product page, you will see an option that says ‘Notify Me’ and enter your registered email address. We will send you a notification email as soon as the product is back in stock. Remember, this can only be done if you have a Reshmona Ayurveda account and are signed in at the same time.

There are various reasons why this may have happened but we suggest the following step. Firstly, check with your bank to ensure there are funds available to pay for your order. Secondly, check if your debit, credit or net banking system information is valid and up to date. If you were recently issued a new card some of the information may have changed. Please confirm your credit card details and try again in that case. Thirdly, check that your name and address match the name and address on your current credit card.

Contact us, detailing the problem you have encountered. You can either email us on customercare@reshmona.com or call us on (+91) 937 305 6212 and our Customer Care will be happy to assist you.

If you have forgotten your password, you can request your password to be sent to the email address you have previously registered with us by clicking the Forgot Password link. You will be taken to a page where you can enter your email address and a temporary password will be sent to you. We strongly recommend that you change this at your earliest convenience.

Changes to the content of your order can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to those content. If you have selected the incorrect products, please review our return procedure. Once the order has been completed, there is a limited opportunity to cancel the order with us. If you wish to do this, please call our Customer Care Team as soon as possible on (+91) 937 305 6212. Please note that at this time we will be unable to guarantee successful cancellation of the order and advise that you check your order carefully before you confirm.

Yes, we are happy to take your order over the telephone. You can reach us on (+91) 937 305 6212 (available on WhatsApp & Calls) where our Customer Care will be happy to help you. There may be certain products and promotions not available when ordering over the phone but we will try our best to advise on suitable substitutes.

For Indian orders: You can pay for purchases using Cash on Delivery, Debit, Credit card, Netbanking methods as well as a variety of Wallets such as Paytm, Freecharge, Mobikwik etc. You can also pay by Cash cards such as ITZ Cash Card, Oxygen and Paycash. For International Orders: You can pay for purchases using Paypal and Credit Card only.

We are unable to ship to multiple shipping addresses in a single order. If you would like to ship to multiple addresses, please place a different order for each delivery address.

Yes, we will charge VAT & GST on all online orders. All prices shown are GST inclusive

Please contact our Customer Care on (+91) 937 305 6212 and we will be happy to take you through and help you solve any issues you may be experiencing.

We use the Razorpay Secure payment gateway for all card payments and also for Netbanking. These are standard secure payment methods so that we can ensure that all your online transactions with us are processed in an extremely safe manner. The 3D Secure password is an additional password that you’ll be asked to enter after in your card details on the payment page. You’ll be redirected to your individual bank’s page where you’ll have to enter the Verified by Visa password for Visa cards or SecureCode password for MasterCard cards. Your card-issuing bank will give this password to you and you should have this password prior to shopping on our site.

If you are registered with us, we will share regular email alerts with you about upcoming products. We also feature our newly launched products with a ‘New Launch’ marker on our home page for ease of browsing and shopping.

If you are still uncomfortable making online payments, you can use our Cash on Delivery (COD) facility. This facility allows you to pay your invoice amount in cash at the time of actual delivery at your doorstep. You can only make COD payments in Indian Rupees. Currently, we do not accept cheque or demand drafts. Due to the limitations of the couriers we use, COD is not yet available for all pin codes.

COD facility is available for India orders only. When you are entering your payment details at the checkout page, you can click on Cash on Delivery as the payment method.

Due to the limitations of the couriers we use, COD is not yet available for all pin codes in India. During the checkout process, you can use our pin code finder to check if the COD facility is available for your delivery address.

There’s no specific charge to avail COD on any order. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 1499.

When you have clicked on the ‘Checkout’ button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment.

For India Orders:
We ship products throughout India and all orders of Rs 1499 and above qualify for free domestic shipping. However, there is a flat shipping charge of Rs. 70 if your total order value is less Rs. 1499.

For International Orders:
We also ship internationally across many countries – to find out the list of international locations we ship to, please select your country of delivery on the top right corner of our home page. We offer free international shipping for all orders of value 85 USD and above. For orders of less than 85 USD, there is a flat shipping chard of 15 USD

We dispatch most orders within 24 hours (i.e. excluding Sundays and public holidays). You can track your order from your Account section to get an update on where your order is. For your convenience, there is a Track Your Order tab which allows you to see the exact status of your order in real time.

Each product in your order is first bubblewrapped and then placed in a sturdy carton. The box is then taped and prepared for shipping. Each individual product is packaged in bubble wrap while fragile items like bottles are safely safeguarded with additional bubble wrap. We pride ourselves on the quality of our packaging.

No, presently we are online only. If you are registered with us, we will keep you updated.

For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days. For International orders – All international orders are processed within 1 business day. You can expect delivery of the order within 3-7 business day.

Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. We highly recommend that you take your order delivery yourself as Reshmona Ayurveda takes no responsibility for goods signed by an alternative person.

While we try our best to fulfil your orders correctly and in the best manner possible, for any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.

Cancellation before shipment: You may cancel your order by going to your Account section and clicking on cancel order. Cancellation post shipment: Please contact our Customer Care on (+91) 937 305 6212 (Timing: Monday – Friday 8:30am – 4:45pm IST) and we will be happy to help you with your order cancellation.

Please refer to our Returns and Refunds Policy to understand if your order qualifies for a return. For pre-paid orders that have not yet been shipped, your order will be cancelled within 24 hours of cancellation and reflect as per your bank guidelines which is usually within 10 business days. For all orders that have been delivered, we do not entertain Return requests unless the order qualifies as per our Returns and Refunds Policy. For any such requirements, please call our Customer Care on (+91) 937 305 6212 (Timings: Monday – Friday 8:30am – 4:45pm IST) or email us at customercare@reshmona.com